Email support
Send your order number and checkout email to sales@buzzdrops.com.
Return Policy
Free return labels | No restocking fees
Returns should feel as clean as checkout.
If your eligible Buzz Drops order needs to come back, we keep the process simple: mail returns, free approved labels, exchanges accepted, and refunds processed within 5 business days after inspection.
Ship it back
Approved returns are handled by mail and include a free prepaid return label.
Refund or exchange
After inspection, refunds are processed within 5 business days or we help with an eligible exchange.
Return window
Eligible Buzz Drops items may be returned at any time as long as the product is new, unopened, unused, and in its original packaging.
Item condition
Returned items must be new and unopened. We cannot accept opened, used, damaged-after-delivery, or partially consumed products.
Return method
Returns are accepted by mail. When your return is approved, we send instructions and a prepaid return shipping label.
Return shipping cost
Approved returns include a free return label. Customers do not pay return label costs for eligible returns.
No restocking fees
We do not charge restocking fees for eligible returns.
Exchanges
We accept exchanges for eligible new, unopened items. Include your exchange request when you email support.
Orders we cannot ship
If we determine that an order cannot be shipped to its destination, we will cancel the order, issue a full refund to the original payment method, and notify the customer using the contact information provided at checkout. Banks and card issuers may take additional time to post the refund.
Refund timing
Once we receive and inspect your approved return, refunds are processed within 5 business days back to the original payment method. Your bank or card issuer may take additional time to post the refund.
Approved return address
Buzz Drops Fulfillment Center24535 FM 2978 suite 116
Tomball, TX 77375
United States
Need help with a return?
For return, refund, or exchange help, contact the Buzz Drops team with your order number.
