Shipping Policy
Buzz Drops USA shipping policy
Buzz Drops orders are fulfilled from the Houston, Texas area and are reviewed before shipment. We ship only to U.S. destinations where the company determines the order may be fulfilled. Buyers must be 21 or older.
This page describes current store and carrier practices. Every destination is reviewed before fulfillment, and orders that cannot be shipped are canceled and fully refunded as described below. Product availability and destination rules can change.
Processing estimates
Orders received before the store's daily cutoff are generally prepared as quickly as operations and destination review allow. Orders placed after 5 p.m. Central Time, on a weekend, or on a holiday normally begin processing on the next business day.
Compliance review, address questions, weather, carrier volume, inventory issues or age-verification requirements can add time. A shipping confirmation means the carrier has received the shipment information; tracking movement can take additional time to appear.
Delivery estimates and cost
Most shipped orders are estimated to arrive in two to three business days by USPS or UPS, but carrier delivery dates are estimates rather than guarantees. The shipping charge, if any, is shown at checkout before payment. A faster checkout option does not bypass destination or age review.
Destination review
Federal, state and local rules for hemp-derived cannabinoid products can change. Buzz Drops does not publish a permanent “ships everywhere” list. If we determine that an order cannot be shipped to its destination, we will cancel the order, issue a full refund to the original payment method, and notify the customer using the contact information provided at checkout. Banks and card issuers may take additional time to post the refund.
For a dated overview, read Are Buzz Drops Legal?. That article is general information and not legal advice.
Tracking and address help
- Use the order tracking page after a tracking number is issued.
- If the shipping address is wrong, contact support immediately. An address cannot always be changed after fulfillment begins.
- If tracking has not updated for two business days, email sales@buzzdrops.com with the order number.
- For a package marked delivered but not found, check the delivery area and household first, then contact the carrier and Buzz Drops support.
Returns and damaged orders
Shipping eligibility and return eligibility are separate. Review the return policy for unopened-product requirements and current return terms. If an order arrives damaged or incorrect, photograph the package and contents and contact support promptly.
Support: sales@buzzdrops.com or the contact page.
